Returns Policy

↩️ Returns Policy — Solara Labs

30 Day Return Window

You can return your item within 30 days of receiving it.

To qualify, your item must be unused, in the same condition you received it, and in its original packaging.

How to Start a Return

To begin a return, please contact our support team at:

📧 support@solara-labs.co.uk

Include the following information

• Your name

• Your order number

• The reason for the return

• Photos or videos if the item is damaged or faulty

Our team will reply with return instructions and the correct return address.

Return Shipping Costs

If the product is defective or arrives damaged, Solara Labs will cover the return shipping cost.

If you are returning the product for any other reason, the customer is responsible for the return shipping fee.

Refunds

Refunds are issued once we receive and inspect the returned item.

You will be notified by email when your refund has been processed.

Refunds are sent back to your original payment method.

Processing times may vary depending on your bank or payment provider.

Exchanges

If you would like an exchange for the same item, contact us to arrange it.

Exchanges are available if the item is still in stock.

Damaged or Faulty Items

If your item arrives damaged or stops working within the return period, contact us as soon as possible.

Provide photos or videos showing the issue.

We will offer a replacement or a refund depending on the situation.

Non Returnable Items

Items with obvious physical damage caused by misuse cannot be returned.

Items returned without original packaging may not be eligible for a full refund.

Order Cancellations

Orders can be cancelled if they have not yet been processed or shipped.

If your order has already been dispatched, it will need to follow the standard returns process.