Shipping Policy

📦 Shipping Policy — Solara Labs

Order Processing

We process all orders within 1 to 2 business days.

Processing takes place Monday to Friday.

When your order has been shipped, you will receive a confirmation email with your tracking number.

Shipping Origin

To maintain consistent stock and fast delivery, some items ship from our international fulfilment centre located in Shenzhen China.

This helps us keep prices competitive while still offering reliable delivery times.

Estimated Delivery Times

We deliver to all locations within the United Kingdom.

UK Delivery

Standard International Shipping: 5 to 7 business days.

Most orders arrive within this window.

Delivery may take slightly longer during busy periods or due to courier delays.

Tracking Information

All orders include tracking.

Tracking updates usually appear within 2 to 4 business days after dispatch.

You can follow your parcel using the tracking link sent to your email.

Customs and Duties

Most orders pass through customs without additional fees.

If a charge is applied, this cost is the responsibility of the customer.

Lost or Delayed Packages

If tracking does not update for more than 5 business days, or your parcel does not arrive within 10 business days after dispatch, please contact us.

We will investigate and provide a replacement or a refund if the package is confirmed lost.

Contact: support@solara-labs.co.uk

Damaged Items

If your product arrives damaged, contact us within 7 days.

Include photos of the packaging and the item.

We will send a replacement or provide a refund depending on the situation.

Incorrect Address Policy

Customers must ensure that the shipping address entered at checkout is correct.

If you need to change your address, contact us within 24 hours.

Address changes are not guaranteed once the order has shipped.

For all shipping enquiries, please email:

📧 support@solara-labs.co.uk

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